Consumer Assistance
Factual Data provides credit information from Consumer Reporting Agencies (CRAs) to its clients, which are primarily banks, mortgage companies and other lending institutions that have a permissible purpose under the Fair Credit Reporting Act (FCRA) to obtain credit information for lending purposes. Factual Data does not maintain a database of consumer information from which new credit reports are generated. We may assist you if one of our clients accessed your credit report through Factual Data.
FAQ
When a Factual Data client requests a copy of your credit report through our system, the inquiry may display as Factual Data. If you would like to know the name of our client that requested a copy of your credit report, please contact us.
If a Factual Data client requested a copy of your credit report through our system and you would like a copy of it, please contact us by fax, mail or phone. For the most up-to-date version of your credit report, please contact TransUnion®, Experian®, or Equifax® directly or visit annualcreditreport.com.
Factual Data can help you understand any information on your Factual Data credit report and answer questions you have about the credit report. Please reach out to us with questions.
If a Factual Data client requested a copy of your credit report through our system and there is inaccurate or incomplete information appearing on it, you can dispute that information by contacting us via fax, mail or phone.
Credit scores on your Factual Data credit report may be calculated using VantageScore® or FICO® scoring models. Factual Data does not calculate your credit score. These scores are based on information in your credit report which may include information, such as: payment history, amounts owed, length of credit history, types of credit used, new credit inquiries, and public record information.
Consumer Assistance is unable to provide guidance on how to improve your score or explain differences between scores generated by different models.
Credit scores are based on information that appears on your credit report. While you cannot dispute a credit score directly, you can dispute inaccurate or incomplete information on your credit report. To learn more about credit scores, visit www.myfico.com or www.vantagescore.com. If you would like to dispute inaccurate or incomplete information on your credit report, please contact Consumer Assistance.
No. Factual Data does not make lending decisions. For specific questions regarding a lending decision, please contact your lending institution. To obtain a copy of your Factual Data Credit Report, please contact us by fax, mail or phone.
You can submit your human trafficking block request to Factual Data via mail or fax using the form located in the Human Trafficking Block section below (or using any other form of your choosing).
Mail your request to: PO Box 530245, Atlanta, GA 30353
Fax Number: 866-516-3502
Your request must include: (i) proof of your identity, (ii) victim determination documentation, (iii) a listing of the items on your report that were adversely affected by human trafficking, and (iv) your preferred method of contact (mailing address or e-mail address).
See the CFPB question and answer page for more information.
After applying for a loan, you may be contacted by other lenders or insurance companies soliciting your business. These lenders have obtained your information through the use of trigger leads, whereby an applicant’s information is sold by the Consumer Reporting Agencies for marketing purposes. Factual Data does not sell your information to any third party for marketing purposes.
No. Factual Data does not sell your information to any third party for marketing purposes.
Yes, trigger leads are a type of prescreened consumer report under the FCRA. Lenders who purchase trigger leads must comply with FCRA requirements pertaining to prescreened reports, including the requirement to make a firm offer of credit.
You can opt out of receiving pre-screened offers for five years or permanently by contacting:
• Call toll-free 1-888-5-OPTOUT (1-888-567-8688)
• Visit www.optoutprescreen.com
Forms
The Consumer Assistance department can assist you with your Factual Data Credit Report in the following ways:
Complete this form if a lender requested your credit report through Factual Data and you would like a copy of it.
Download FormIf you see a Factual Data inquiry on your credit report, contact us to find out who made the inquiry. If you know the client who accessed the credit report and would like to dispute it, please complete this form and include the name of the client.
Download FormIf you would like to dispute the contents of your credit report that was completed by Factual Data, complete this form.
Download FormIf you are a victim of human trafficking, you can block adverse information on your Factual Data credit report that is the result of trafficking using this form.
Download FormContact Information
Attn: Consumer Assistance
PO Box 530090
Atlanta, GA 30353
(877) 237-8317
PO Box 105108
Atlanta, GA 30348-5108
(888) 497-0011